Ford Motor Company and Al-Kasid Commercial Agencies Co., Ltd. thank you for selecting one of our quality products. Our commitment to you and your vehicle begins with quality protection and service.
At Al-Kasid Commercial Agencies Co., Ltd. we are committed to investing as much care into servicing and repairing your vehicle as Ford do into building it.
Our highly skilled Ford-trained technicians will use Ford-specific tools and the latest computerized diagnostic equipment designed specifically for your Ford. We guarantee to use only original Ford parts, engineered to fit and perform perfectly with your vehicle.
KNOW WHEN YOUR WARRANTY BEGINS
Your Warranty Start Date is the day you take delivery of your new vehicle or the day it is first put into service.
If you bought a previously owned vehicle, you are eligible for any remaining warranty coverages.
All Ford vehicles are sold with a 3 year/ 60,000km warranty, these warranty repairs are carried out at any one of our branches. Customer have the responsibility to maintain the vehicle service intervals at authorized dealer to keep vehicle warranty intact.
Further to the warranty repairs the dealer will also ensure that all Ford FSA’s (Field Service Actions) is carried out.
MAINTAIN YOUR VEHICLE PROPERLY
i. Your Owner Guide indicates the scheduled maintenance required for your vehicle. Proper maintenance guards against major repair expenses resulting from neglect or inadequate maintenance and help increase the value you receive when you sell or trade your vehicle.
ii. It is your responsibility to make sure that all of the scheduled maintenance is performed and that the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Owner Guide will invalidate warranty coverage on parts affected by the lack of maintenance.
iii. At Almana Motors, our Service Center has factory-trained technicians who can perform the required maintenance using genuine Ford parts. Our dealership looks forward to meeting your every service need to maximize your satisfaction with your vehicle.
The New Vehicle Limited Warranty does not cover: (1) parts and labor needed to maintain the vehicle; and (2) the replacement of parts due to normal wear and tear. As the owner, you are responsible for these items.
Examples of maintenance and normal wear include but are not limited to;
Unexpected repairs can be costly – protect yourself, your vehicle and your budget.
ESP PremiumCARE – Factory-like coverage provided by Ford Motor Company and the only program backed by Ford. Enjoy your vehicle worry-free, long after your new vehicle limited warranty expires.
Premium Maintenance Gives You Genuine Peace of Mind from Ford Motor Company.
Premium Maintenance from Ford Protect covers routine inspections, preventive care and replacement of normal “wear and tear” items that require periodic attention, including:
Ford Protect Plans are honored by all authorized Ford dealers in the Middle East. That means you get:
If you sell your vehicle before your Ford Extended Service Plan coverage expires, you can transfer any remaining coverage to the new owner.
Whenever you sell your vehicle, prospective buyers may have a higher degree of confidence that vehicle was properly maintained with Ford ESP, thereby improving resale value.
Contact us today and find out how to register for peace of mind protection for your vehicle
Ford Road Assist provides complimentary roadside assistance to Ford retail customers. Fleet customers are not covered under the Ford Road Assist program.
The vehicle is covered for the length of its manufacturer warranty, regardless of any change in ownership during the covered period.
Ford provide 5 years or 100,000 km* (Whichever comes first)
*applies to 2011 and newer model year vehicles.
Assistance will be provided wherever services can be delivered by land vehicle on public roads, where access is possible and permissible by local law. However, the roadside assistance services will not be provided where or when weather, security or other circumstances make the provision of the services impossible or threaten the safety of the persons or equipment intended to provide the services. Desert and off -road recoveries as well as sand and mud extraction services are not covered under this program.
Please have the following information ready when calling Ford Road Assist:
The RSA Call Center is open 24/7 with English and Arabic speakers.
Performance. Quality. Value. Just some of the reasons to choose Genuine Ford Parts. So don’t take chances. Insist on the parts manufactured with over 100 years of experience. Insist on Genuine Ford Parts.
Ford Motor Company has two major brands of parts. Both choices are right.
If you need Customer Assistance, our Customer Relationship Center is available to assist you with all your automotive needs.